I was working as a direct manager for Mathias Riebe Knutsen from 2014-02-10 until 2014-07-31, and it's been a true pleasure.
Mathias has been working in the customer service project for our client Bosch Powertools as an advisor against the Norwegian market.
Mathias working duties have included handling incoming phone calls, e-mails and faxes from our retailer-shops and end-users in Norway. The duties include administrating orders, claims and giving technical support and advice on products. Mathias has due to his technical knowledge and understanding also been helpful in training new and existing customer service agents.
During his time at Senzum, Mathias has been a top-performer in every aspect of the work. He is a high-productive agent and has much experience both of the tools that we support, and the systems that we use in our daily work. He is also very helpful to pass his knowledge to his closest colleagues.
Mathias has shown great dedication to his work, and our client is extremely satisfied with the competence and friendly approach that Mathias has had against both internal and external contacts. ,
Mathias has easy to adapt to changes in the company and is easy to co-operate with both for the management and his closest colleagues.
I would highly recommend Mathias for any job in the future, and for references needed regarding Mathias I would gladly help.